Demonstrated ability to be proficient in supporting, maintaining, and administering complex enterprise software applications preferably in higher education or a related setting.
Working knowledge of systems architecture, systems planning and design, network operating systems, and software application management.
Knowledge of, and experience with, Windows and/or Linux/Unix systems administration, light SQL experience, light scripting, and application support.
Ability to understand and carry out technical instructions in order to perform application system installations, upgrades, and integrations.
Must have experience with database technologies and/or client-server technology.
Must possess analytical and troubleshooting skills.
Strong customer service skills.
Familiarity with service management methodologies preferred.
Experience with monitoring tools and analytical tools preferred.
Familiarity with enterprise backup, storage technologies, and open source technologies a plus.
Ability to plan, organize and follow through multiple projects simultaneously.
Proficient written and verbal communications skills.
Must have the ability to establish and maintain effective working relationships with other IT staff, business stakeholders, and vendors.
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