Customer Service/Administrative Assistant

POSTING INFORMATION

Internal Title

Customer Service / Administrative Assistant*

Position Type

Classified

Faculty / Non-Faculty / Administration

Non-Faculty

Pay Band

3

Level

5

Department

Controller

Job Purpose

This position serves as the central point of contact for the Controller’s Office and provides support services to departmental personnel.

Minimum Requirements

High school degree and at least two years’ administrative experience. Comfortable with computers and office equipment. Proficiency in MS Word, MS Excel and MS Outlook. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Excellent customer service, administrative, and organization skills. Must be able to establish and maintain effective working relationships with a wide variety of individuals. Must be able to maintain professionalism and a positive service attitude at all times. Excellent verbal and written communication skills. Attention to detail, initiative and problem solving. Experience at a higher education institution is desirable.

Additional Comments Regarding Position

Performs some kneeling, stooping, reaching and lifting up to 30 pounds. This is a hybrid position (working both remotely and on campus) but must be able to travel to the main campus to deliver and pick up documents as necessary.

*This position may be eligible for part-time remote work. 

Special Instructions to Applicants

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

**Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background and credit check.

All applications must be submitted online https://jobs.cofc.edu.

Salary

**$31,200-$39,207

Posting Date

06/10/2025

Closing Date

06/24/2025

Benefits

• Insurance: Health/Dental/Vision
• Life Insurance
• Paid Leave: Sick/Annual/Parental
• Retirement
• Long Term Disability
• Paid Holidays
• Free CARTA Bus Service
• Employee Tuition Assistance Program (ETAP)
• Employee Assistance Program (EAP)
• Full Benefits Package – Click Here

Open Until Filled

No

Posting Number

2025071

EEO Statement

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.

Quicklink for Posting

https://jobs.cofc.edu/postings/16752

Job Duties

Activity

Serves as the point of contact for the Controller’s Office. Receives and directs visitors (when in office), answers phone calls and routes to the appropriate personnel. Opens, sorts and distributes incoming mail. Provides general administrative and clerical support including filing, mailing, scanning, faxing and copying documents.

Essential or Marginal

Essential

Percent of Time

40%

Activity

Logs incoming invoices, expenditure authorizations, travel authorizations and travel reimbursement requests. Makes follow-up calls to vendors regarding statements. Assists with data entry during periods of high volume. Scans student refund checks into the document management system.

Essential or Marginal

Essential

Percent of Time

30%

Activity

Provides general office support by working with mail services, custodial services, physical plant, etc as needed. Assists in resolving any administrative problems. Maintains records for staff office space, phones, contact list, keys, etc.

Essential or Marginal

Essential

Percent of Time

10%

Activity

Responsible for maintaining the office supply inventory and placing orders for the Controller’s Office when necessary. Ensures office supplies are stored in a neat and organized manner.

Essential or Marginal

Marginal

Percent of Time

5%

Activity

Supports office staff with special projects and tasks on an as-needed basis.

Essential or Marginal

Marginal

Percent of Time

5%

Activity

Responsible for matching printed checks against associated invoices and other related documents. Verifies information for accuracy.

Essential or Marginal

Essential

Percent of Time

10%