Student Success Data Analyst

POSTING INFORMATION

Internal Title

Student Success Data Analyst*

Position Type

Classified

Faculty / Non-Faculty / Administration

Non-Faculty

Pay Band

7

Level

1

Department

Office for Student Success

Job Purpose

The Student Success Data Analyst plays the lead role in supporting the data-driven decision-making functions of the institution directly related to student success and retention. This position serves the Offices for Student Success, Office of the Registrar, and ??Institutional Research by providing first-class reporting solutions and analyses to support improved outcomes for the College’s students and enrollment management activities of academic administration. This position resides in the Academic Success and Retention Office and reports directly to the Associate Provost for Student Success while also working closely with the Institutional Research team.

Minimum Requirements

Bachelor’s degree in business administration, computer science, mathematics/statistics, engineering, management information science, data processing or related field and experience with Tableau, Cognos/Insights, SQL, and/or SAS is required. Experience with data mining, including techniques of data extraction, documentation, analysis, and reporting is required. Experience working in a higher education environment is preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Required:

Experience with Tableau, Cognos/Insights, SQL, and/or SAS. Advanced SAS programming experience is preferred.

Working knowledge and practitioner of methods and techniques of data extraction, documentation, analysis, and reporting.

Experience in analyzing data and presenting findings using a wide variety of descriptive and inferential statistics, including customizing the results based on the research needs and audience.

Proficiency with MS Office including Outlook, Word, Excel, Teams, SharePoint and PowerPoint.

Knowledge and understanding of the data and information that is important to an academic institution.

Ability to establish and maintain effective working relationships with staff and to communicate effectively.

Must be able to work well under strict deadlines and have exceptional attention to detail.

Ability to manage multiple projects with shifting priorities in a fast-paced environment.

Must understand the significance of maintaining data integrity and confidentiality with student records; knowledge of and adherence to FERPA regulations.

Preferred:

Exceptional organizational skills and experience managing and documenting complex projects.

Knowledge of higher education information systems such as Ellucian Banner and related data systems and repositories such as Salesforce, IPEDS, US News, and CSRDE.

Additional Comments Regarding Position

Limited overnight travel may be required to attend professional development conferences and meetings. Some weekend and evening activities may be required.

*This position may be eligible for limited remote telecommuting after one year of employment.

Please visit the College’s Telecommuting page and Academic Affairs divisional guidelines for more information: https://hr.cofc.edu/telecommuting/index.php.

Special Instructions to Applicants

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

**Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

All applications must be submitted online https://jobs.cofc.edu.

Salary

**$56,210 - $78,000

Posting Date

11/27/2024

Closing Date

01/06/2025

Benefits

• Insurance: Health/Dental/Vision
• Life Insurance
• Paid Leave: Sick/Annual/Parental
• Retirement
• Long Term Disability
• Paid Holidays
• Free CARTA Bus Service
• Employee Tuition Assistance Program (ETAP)
• Employee Assistance Program (EAP)
• Full Benefits Package – Click Here

Open Until Filled

No

Posting Number

2024177

EEO Statement

The College of Charleston is an equal opportunity employer and does not discriminate against any individual or group on the basis of sex, gender (including gender identity and/or expression), pregnancy, race, religion, color, national origin, age, disability, military or veteran status, sexual orientation, genetic information, and other classifications protected by applicable federal, state, and local laws. For more information, please visit eop.cofc.edu.

Quicklink for Posting

https://jobs.cofc.edu/postings/16196

Job Duties

Activity

Under the direction of the Associate Provost for Student Success and in collaboration with Institutional Research, directs the development and longitudinal tracking of strategic student success initiatives. Works closely with the Academic Success and Retention Office team and participates in Office for Student Success leadership meetings. Collaborates with student success departments to manage a comprehensive analytics-based research program to support improved outcomes for the College’s students. Analyzes and communicates findings to the student-facing and student-support units of the institution to educate and inform their interactions, assess student support initiatives, and enhance the student experience. Establishes data tracking and data collection methods that ensure accuracy and validity in the final analyses.

Essential or Marginal

Essential

Percent of Time

40

Activity

Manages the creation of several retention and graduation reports and special studies annually and on an ad hoc basis, including but not limited to the annual IR retention packet and analyses of progress and retention of special populations of entering freshmen (i.e. Transfer Students, Honors, SPECTRA participants, CSL visitors). Coordinates and directs the development of a common set of student success dashboards to provide distributed data on student success and retention, classroom success, class enrollment management, and major and minor choice and movement. Serves as the primary resource for users of the student success dashboards, including developing and maintaining training and documentation on their proper use and understanding.

Essential or Marginal

Essential

Percent of Time

30

Activity

Provides data validation and consultatory support to the Student Success Insights (CRM Advise) implementation and leadership team. Uses statistical analysis to identify indicators to predict student success and retention and to identify risk factors that hinder success. Monitors and updates the accuracy of such predictions as needed.

Essential or Marginal

Essential

Percent of Time

15

Activity

Supports and assists IR colleagues on projects supporting student success and enrollment management such as: ad hoc and operational requests using SAS, Tableau, Cognos or Insights; senior leadership and executive requests; maintains these components of the OIR website; completes external surveys and studies relying on such data, including but not limited to the CSRDE; and dashboard development and reporting using Tableau, focused on these data and metrics.

Essential or Marginal

Marginal

Percent of Time

10

Activity

Develops and maintains detailed documentation (metadata) on student success and retention project work regarding Banner Student data, leverages other data sources for student success analysis (e.g. Maxient, Appointment Manager), fields incoming requests, and documents project tasks. Tracks project progress and reports on status and project dependencies.

Essential or Marginal

Essential

Percent of Time

5