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Management & Program Analyst (Workforce Management)

Customs and Border Protection | Charleston, SC

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Posted Date 12/02/2024
Description Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Training and Development, Human Capital Division located in the following locations:
  • Harpers Ferry, WV
  • Glynco, GA
  • Charleston, SC
  • Front Royal, VA
  • El Paso, TX
  • Artesia, NM
In this position you will serve as a Management and Program Analyst (Workforce Management) to assist senior Management and Program Analyst and to resolve problems related to position management, staffing and placement, performance management, awards, and worker's
compensation. This position starts at a salary of $86,962.00 (GS-12, Step 1) to $113,047.00 (GS-10, Step 10).

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

Major duties include:
  • Developing and analyzing progress on a comprehensive recruitment plan for the program offices and academies under Office of Training Development's purview and provides analytical data reporting all supported offices to capture employment levels and recruitment trends.
  • Monitoring sensitive information systems to ensure compliance with performance management requirements.
  • Coordinating with the CBP Hiring Center to resolve processing, recruitment, reporting, and other staffing issues, interprets and clarifies regulatory requirements and management's intent.
  • Providing analytical insight into the table of organization for a variety of offices within OTD, monitoring to ensure positions are accurately recorded and that on board data is kept up to date.
  • Serving as a liaison with Labor and Employee Relations, EEO, and Office of Chief Counsel for cases that have personnel implications by researching, collecting, and analyzing data to assist with the agency's response to complaints, grievances, arbitrations, and reasonable accommodation.
Specialized Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:
  • Administering, managing and maintaining multiple human capital programs.
  • Assisting with the formulation, evaluation, and implementation of human capital initiatives.
  • Assisting with writing new and modifying existing policies and procedures as it applies to workforce management.
  • Assisting with writing or updating Position Descriptions.
NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:
  • Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
  • Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 12/06/2024.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process.

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:
  • Working for the U.S. Government as a federal civilian or as a member of the military
  • A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
  • Participation in a study abroad program sponsored by a U.S. affiliated college or university
  • Working as a contractor, intern, consultant or volunteer supporting the U.S. government
Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibilityon OPM's Career Transition Resources website. To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position. In addition, you must submit the supporting documents listed under the Required Documents section of this announcement.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.
Salary86,962.00 - 113,047.00 Annual
Opportunity Type
Job

Volunteer Opportunity

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