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Program Support Assistant

Veterans Health Administration | Charleston, SC

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Posted Date 11/18/2024
Description The incumbent serves as a Program Support Assistant in the Medicine Service Line and reports directly to the Administrative Officer of the Service line or Supervisory Program Specialist. The incumbent also provides administrative support for other members of the Medicine Service Line.

Major Duties will consist of but not limited to:

  • Serves as a Consult Coordinator responsible for coordination of assigned consults to include scheduling, discontinuation of duplicate consults, correction of consult errors, handling of no-show consults, ensuring providers have correct consult title set-ups in the system, preparation of consult management reports, contacting patients to schedule appointments, etc
  • Monitors patient-access performance metrics, assures timely scheduling and access to care provided by the section.
  • The incumbent assists the senior management and attending staff in the educational endeavors of the program to include performing extensive literature searches, preparing Power Point presentations and assembling lecture material.
  • Performs a variety of administration functions and assignments to include timekeeping, patient scheduling, answering phones, and check-in desk(s) for coverage.
  • Maintains an automated system of program-specific data to track dates on items such as progress reports, funding accomplishments, compliance strategies, correspondence, etc.
Performs other duties as assigned

Work Schedule: Monday-Friday-7:30am-4:00pm. Work schedule subject to change based on agency needs
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD10123A
Relocation/Recruitment Incentives: Not Authorized.
Critical Skills Incentive (CSI): Not Approved.
Permanent Change of Station (PCS): Not Authorized.To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/29/2024.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

You may qualify based on your experience as described below:
  • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience using automated systems to input or retrieve data; experience performing administrative and clerical work in an office setting; skilled in compiling data and preparing reports; experience communicating with customers and answering various questions; skilled in entering or editing data in spreadsheets.
Preferred Experience: Prior scheduling experience

You will be rated on the following Competencies for this position:
  • Administration and Management
  • Customer Service (Clerical/Technical)
  • Database Management Systems
  • Flexibility


Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Incumbent sit for long periods of time as work is sedentary. Some walking, standing, carrying of light items, and bending are required. No special physical demands are required to perform the work.

Work Environment: The work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, or libraries. The work is adequately lighted, heated, and ventilated.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position.
Salary49,025.00 - 63,733.00 Annual
Opportunity Type
Job

Volunteer Opportunity

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