This part-time position is responsible for directly serving visitors by providing courteous service and accurate information on tourism in the Charleston area by phone, electronically, and in-person.
Note: We are currently seeking applicants who are available to work Monday - Friday, 8:15am - 1pm (minimum of 3 morning shifts per week).
Duties:
- Answer in-bound calls to Explore Charleston from prospective visitors requesting information about the Charleston area in a courteous, professional manner
- Assist visitors electronically via live chat at ExploreCharleston.com in a courteous, professional manner
- Assist with Explore Charleston Front Desk operations, including checking in guests, receiving packages, and reserving meeting rooms for staff members
- Submit requests for visitor information using Simpleview CRM software program
- Serve visitors to all area Explore Charleston visitor centers as needed in a cordial, outgoing, professional manner
- Serve visitors as needed in The Best Friend Charleston Train Museum (23 Ann Street, Downtown Charleston) in a cordial, outgoing, professional manner
- Be fully knowledgeable about points of interest and special events in the Charleston area
- Keep work areas clean and orderly
- Visit area tours and attractions to remain current on visitor services and interests
- Be responsible and accurate with ticket/publication sales as well as all counter duties.
- Supervisory staff may be responsible for opening and closing as well as being familiar with all operating procedures
Requirements:
- Good command of the English language, including comprehension, verbal, and written communication skills
- Good interpersonal skills
- Ability to operate office equipment and learn software programs such as Windows, databases
- Ability to operate cash register/data processing equipment
- Ability to perform mathematical calculations accurately
- Ability to grip/grasp various tools and equipment used in the office area.
- Good eyesight and hearing which may be corrected with an aid if necessary
- Ability to rotate body in standing or sitting positions
- Must have access to reliable transportation
- Must be able to work 15-25 hours per week
- Must be able to attend monthly staff meetings, typically held after standard work hours
Other:
- Paid training provided
- Complimentary parking on-site during each work shift