Advance Medical Support Assistant

Veterans Affairs, Veterans Health Administration | Charleston, SC

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Posted Date 6/23/2020
Description The Advanced Medical Support Assistant (MSA) is assigned to Radiology Service, which provides specialized diagnostic and interventional imaging services throughout the medical center and six Community Based Outpatient Clinics. The incumbent is an integral staff member of Radiology Service, which includes physicians, X-ray, CT, and MRI supervisors, and X-ray, Angio/Interventional, CT, MRI, UT, Nuclear Medicine Technologists.

The Advanced MSA is integral for the medical center and outpatient clinic services to effectively carry out day-to-day administrative operations of their clinic. Incumbent is responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the patient within the facility. This includes updating and verifying demographic information, scheduling appointments, data entry, administratively managing ordering requests, and notifying the patient of his/her scheduled appointment. The incumbent must demonstrate technical competency in the use of the VistA and CPRS systems and be able to train others in its use. The incumbent orients medical staff to basic administrative policies and procedures dealing with Radiology outpatient scheduling and other administrative topics.

The Advanced MSA performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintain appointment schedules for Radiology staff. He/she will assist with clinic access contingency plans and adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

Presents knowledge of the Computerized Patient Record System (CPRS) and the VISTA/Rad Picture Archiving System (PACS) and the process to access a patient's record, review the images and make selections for printing. Incumbent ensures images are digitized and converted into the PACS utilizing a highly technical digitizer workstation, which then allows for burning images onto compact discs. Incumbent accesses CPRS as well as VISTA continually throughout the day to determine image history.

Work Schedule: 4 - 10 hour days (varied depending on need) and rotating weekends.
Financial Disclosure Report: Not required
Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
Experience. One year of experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education. One year above high school; or
Combination Experience/Education. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Language Proficiency: Proficient in spoken and written English

Grade Determinations:
Grade Determinations: One year of experience equivalent to the next lower grade level (GS-5). At this level, the MSA performs a full range of duties. The MSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.).Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

1. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations.

2. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels.

3. Advanced knowledge of the technical health care process as it relates to access to care.

4. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

5. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process.

6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

References: VA Handbook 5005/53 PART II APPENDIX G45 MEDICAL SUPPORT ASSISTANT Qualification Standards. This can be found in the local Human Resources Office.

Full performance level as this grade.

Physical Requirements: The work of the positions is primarily sedentary and requires no special physical demands. It may involve some walking, standing, bending, or carrying of light items. Concentration and sustained performance under prolonged stress is required because of the time factors involved with completion of work. Work involves extended periods of keyboarding.

Opportunity Type

Volunteer Opportunity

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