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The Ralph H. Johnson VA Medical Center is currently recruiting for the position of Biomedical Equipment Support Specialist in the Healthcare Technology Management Service.
The Biomedical Equipment Support Specialist (BESS) provides clinical and administrative support to staff, patients, and administrators for all matters of concern relating to the facility wide lifecycle management of medical equipment. Biomedical support requires the application of engineering and mechanical concepts and methodology to provide lifecycle management and technical support of diagnostic, therapeutic devices, monitoring, and other equipment utilized in the practice of medicine, and to improve clinical care provided by doctors, nurses, and other clinical staff throughout VA. Medical equipment supported by the BESS is maintained to the standards required by multiple accrediting agencies (e.g. Food and Drug Administration, The Joint Commission, the National Fire Protection Association, etc.).
Duties include, but are not limited to:
- Manage and support network equipment including but not limited to network switches, servers, routers and related network infrastructure for any and all networked complex devices and systems. Completes both routine and complex assignments involved identifying and troubleshooting issues related to VLAN configuration, IP addressing, sub-netting, HL7, DICOM, Access Control List (ACL), network and systems cybersecurity across the device network. Coordinates and works effectively with other facility support departments.
- Manage, troubleshoot and maintain complete systems of networks, databases and servers (physical and virtual). These biomedical information systems include but are not Limited to Picture Archiving Communication Systems (PACS), physiological monitoring systems, Clinical Information Systems (CIS). Anesthesia Record Keeping (ARK), and other systems for which Medical Device isolation Architecture (MDIA) would apply.
- Design, implement and manage network incident response due to infection, loss of service or regional and local policy changes according to VA guidelines. Ensures proper security configuration for assigned devices and networks. Regularly reviews and installs available approved software updates and virus definitions for applicable networked medical devices. Leads development of disaster recovery procedures for critical systems to be enacted in the event of device failure. Adheres to MDIA Guidelines in both pre-procurement and during system implementation. Loads operating system (OS) and clinical application software as needed.
- Maintain functional knowledge of relevant safety codes and standards of regulatory bodies including but not limited to The Joint Commission (TJC), National Fire Protection Association (NFPA), Food and Drug Administration (FDA), Nuclear Regulatory Commission (NRC), Association for the Advancement of Medical Instrumentation (AAMI), American College of Radiology (ACR), Federal Information Processing Standards (FIPS).
- Documents all work performed in established computerized work order management system.
- Maintain knowledge of the state of the art in technology, including scientific advances, network protocols, server/storage technologies, and vendor changes.
- Provide training and education as appropriate to healthcare technology end users and clinical staff.
- Lead and manage installation or upgrade projects for healthcare technology management information systems, backup servers, other communication systems and other medical devices and systems.
- Responsible for life cycle management of any and all medical devices and systems such as imaging, life support, dialysis, and monitoring to include physical and network support. Completes both routine and complex assignments involved in the installation, maintenance, modification, troubleshooting. repair and calibration of these complex therapeutic, diagnostic and life support medical devices and systems. Specific tasks include but are not limited to incoming inspections, regular and unscheduled maintenance, and planning for end of life replacement in conjunction with clinical services. Utilizes common test equipment including, but not limited to, electrical safety analyzers, oscilloscopes, patient simulators, pulse generators, network analyzers, and multimeters.
- Represents Healthcare Technology Management department on committees and in meetings as delegated by supervisor.
Work Schedule: 7:00 a.m. - 3:30 p.m. (Monday through Friday)
On-Call/Overtime/Shift/Weekend/Holiday Work Required: Yes - Required
Financial Disclosure Report: Not requiredApplicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.
May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
- United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- Associates degree in Biomedical Electronics Technology, Biomedical Equipment Technology or Biomedical Engineering Technology or in a related technical field such as Electronic Technology or Information Technology and two years of experience as a Biomedical Equipment Support Specialist, Biomedical Equipment Technician, Field Service Engineer, Medical Equipment Repairer, or Information Technology Specialist.
- Bachelor's degree in Biomedical Engineering Technology or in a related field such as Electronics Engineering Technology (EET) or Information Technology.
- Completion of a military training program in biomedical equipment and two years of experience as a Biomedical Equipment Support Specialist or Biomedical Equipment Technician, Field Service Engineer, Medical Equipment Repairer or Information Technology Specialist.
- English Language Proficiency: Biomedical Equipment Support Specialist appointed under authority 38 U.S.C. chapters 73 or 74 serving in a direct patient-care capacity must be proficient in spoken and written English in accordance with VA policy
- Basic Theory: The necessary knowledge, training and skills to be able to support all types of medical equipment used in patient care. Ability to assume responsibility for all maintenance aspects of the biomedical engineering programs in as assigned area.
- Networked Systems: The incumbent understands the details of assigned systems, how they are designed, how they operate, what system limitations and capabilities exist particularly as clinically applied.
- Professional Services: The incumbent will be responsible to provide technical expertise during production selection, design and construction related to product implementation, installation and certification.
- Personal Contact/Administrative: The incumbent will use skills to clearly communicate matters and complete assignments
Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates:
Biomedical Equipment Support Specialist (Biomedical Information Systems), GS-12:
At least one year of specialized experience equivalent to the GS-11 grade level, which equips the candidate with the following:
- (a) Knowledge of a wide range of sciences including, but not limited to, electronics (analog and digital), computer science/networking, mechanical engineering design, pneumatics, hydraulics, chemistry, physiology, medical terminology, anatomy, optics, and biology to perform duties of a broad scope and nature on complex and sophisticated patient-related medical systems and sub-systems.
- (b) Ability to perform advanced testing and troubleshooting of medical devices involving their interfaces and connections to information systems either directly or through the hospitals hardwired and wireless networks.
- (c) Knowledge of codes and standards relevant to safe operation of medical instrumentation such as National Fire Protection Association (NFPA), Food and Drug Administration (FDA), Nuclear Regulatory Commission (NRC), the Joint Commission (TJC), and the Association for the Advancement of Medical Instrumentation (AAMI).
- (d) Skill in the use of all types of test and calibration equipment such as digital multi-meters, electrical safety analyzers, defibrillator analyzers, patient simulators, digital oscilloscopes, pulse generators, and Local Area Network (LAN) analyzers in performing troubleshooting/repair and preventive maintenance activities.
- (e) Ability to configure and maintain medical servers and desktop computers.
- (f) Knowledge of contracting regulations, requirements, and specific contract specifications including performance-based contracts.
Candidates must demonstrate all of the following KSAs:
- (a) Knowledge of computer virus protection software, available software patches and upgrades, and information security tools.
- (b) Expert knowledge of electronics, computer and networking theory with experience maintaining, interfacing and troubleshooting networked medical equipment to include VLAN configuration, IP addressing, sub-netting, and network security.
- (c) Ability to utilize and maintain computer and server based medical equipment, medical record databases, and proprietary and generic software, Experience with TCP/IP, HL7, networking, network security, and DICOM standards.
- (d) Ability to interpret, identify, and apply network engineering principles and practices where there often times is no previous example to follow, or precedence
- (e) Ability to distinguish networking problems from non-networking problems and discuss various options with IT networking and operations staff members.
References: VA Handbook 5005/95, Part II, Appendix G49, Biomedical Equipment Support Specialist Qualification Standard
The full performance level of this vacancy is GS12.
Physical Requirements: The work requires some physical exertion, such as long periods of standing; recurring bending, crouching, stooping, stretching, climbing, or similar activities, especially to work on stationary equipment with components that may be difficult to access. It requires recurring lifting of light to moderately heavy items typically weighing over 50 pounds, such as medical and test equipment, patient monitors, tools, and components. The work assignments will involve working in cramped and awkward positions which may be outside or inside, on elevated structures, and in cramped areas. Work assignments may be at the medical center and/or at any of its outpatient clinics. Acceptable hearing, visual accuracy, field of vision, and color differentiation are required. Must display good hand-eye coordination. Work involves regular and recurring exposure to moderate risks and discomforts including: dust, strong odors, and chemical fumes; varying levels of noise and vibration, electrical hazards, radiation, radioactive materials, uncovered moving parts of machinery, and moving machinery; conditions at construction sites, some outdoors, in varying stages of completion; and working around patients with various medical conditions that may be contagious or pose a health risk.