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The Supervisory Information Receptionist assist patients and visitors where they need assistance, "information desk" means the main information/reception desk, or any other area where patients and visitors would seek information or standing in strategic locations where patients and visitors need wayfinding assistance as directed by supervisor.
This is a temporary appointment/promotion/reassignment. The position may be extended beyond 1 year.
The Supervisory Information Receptionist establishes the overall objectives of the Information Receptionist Program and determines the allocation of staff and resources to ensure that any needed assistance brought to the attention of the program is provided expeditiously. The incumbent has supervisory oversight for the Navigator program which is responsible for providing the patient escort and other associated services to Veterans and their families throughout the facility.
In this dynamic health care environment, the incumbent performs the following Community Engagement & Veteran Experience duties include but are not limited to:
- Planning work to be accomplished by subordinates, set and adjust short-term priorities, and preparing schedules for completion of work.
- Assign work to subordinates based on priorities, consideration of the difficulty of work and capabilities of employees.
- Evaluate work performance of subordinates.
- Provide advice, counsel, or provide instructions to employees on work and administrative matters.
- Interview candidates for subordinate positions, recommend appointments, promotions and reassignments.
- Hear and resolve complaints, refer group grievances and serious, unresolved complaints to a higher level.
- Effect minor disciplinary measures and recommend action for more serious cases.
- Identify and arrange for developmental and training needs.
- Find ways to improve production and increase quality of work.
- Develop performance standards.
Work Schedule: 7:30 a.m. - 4:00 p.m. (Occasional changes to meet with evening, weekend, and overnight staff as needed)
Overtime/Shift/Weekend/Holiday Work Required: Yes, as needed.
Compressed/Flexible: Not Available
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Information Receptionist (COVID-19, NTE 1 Year)/PD534-803970
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not requiredTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/24/2020.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience as described below:
You will be rated on the following Competencies for this position:
- Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Planning and scheduling daily assignments and adjusting staffing levels or procedures within the unit to accommodate patient flow and demand; Utilizes workload and other data to formulate maximum facility coverage with available resources and staffing; Communicate with various departments and employees to address facility needs identified; Interview candidates for positions in the unit; recommend appointments, promotions, and reassignments; Identifies and provide for training needs; Supervising 3 permanent employees and up to 25 additional staff; Oversees the daily operation of the unit; and Development of technical data, statistics, comments, and suggestions that is useful to higher lever managers in deciding goals and objectives.
- Education: There is no educational substitution at this grade level.
- Customer Service
- Data Management
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is sedentary. Typically, the employee may sit comfortable to do work. However, there may be some walking, standing, bending, and carrying of lights items like paper or books. No special physical demands are required to perform the work.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.