Contact Center Service Representative / Phone Banker

South Carolina Federal | North Charleston, SC

Posted Date 8/10/2021

South Carolina Federal Credit Union is currently seeking a Contact Center Service Representative to join our team of outstanding professionals in the Contact Center

Duties include but are not limited to:

  • Navigate multiple systems to professionally perform complex service tasks by telephone, chat, and email with a high degree of accuracy and speed in a high-volume, fast-paced contact center environment.
  • Assist with account inquiries, requests, research, maintenance, disputes and non-monetary transactions, as well as conducting other service related tasks.
  • Responding to member phone and e-mail inquiries or concerns regarding products and services for complete resolution.
  • Maintain in-depth product and service knowledge in order to refer products and services that best fit the members’ needs.
  • Support and promote teamwork among all areas of the credit union.

Minimum requirements include:

  • One year of experience within a contact/call center or financial service environment.
  • Must possess a highly positive, service-oriented attitude, excellent verbal and written communication skills, and the ability to successfully perform duties with a high degree of accuracy and speed in a high-volume, fast-paced environment.
  • Professionally handle member complaints with a successful outcome.
  • Achieve individual and team goals.
  • High School Diploma or equivalent.

Equal Opportunity Employer

NOTE: Relevant military experience is considered for veterans and transitioning service men and women.

Salary16.30 Hour
Opportunity Type

Volunteer Opportunity

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