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The Navigator (Door Screener) serves as a developmental Community Engagement & Veteran Experience (CEVE) Information Receptionist and is assigned to CEVE Service.
The incumbent serves as the first point of contact for many of our customers by serving at the information desk or any other area where patients and visitors would seek information or standing in strategic locations where patients and visitors need wayfinding assistance as directed by supervisor. This may include outdoors in inclement weather, and assistance may include screening visitors prior to entry into the facility.
Duties include but are not limited to:
- Following safety policies and procedures.
- Safely operate the parking lot shuttle.
- Respond to phone and face-to-face inquires.
- Respond to questions, provide information (when appropriate to do so) and gives guidance.
- Courteously and proactively assist potential shuttle riders across the campus, including patients in wheelchairs.
- Screen requests according to priority, referring inquiries to appropriate sources.
- Work reviewed for adherence to instructions and procedures
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.
Work Schedule: Shifts Vary
Overtime/Shift/Weekend/Holiday Work Required: Yes (Rotating Weekends)
Position Description/PD#: Navigator (Door Screener) (COVID-19, NTE 2 Years)/PD80354ACV19
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required Not requiredTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/27/2020.
You may qualify based on your experience and/or education as described below:
You will be rated on the following Competencies for this position:
- Specialized Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR,
- Education: One year above high school; OR,
- Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.
- Customer Service
- Data Management
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: Typically, the incumbents(s) sit comfortably to do the work. However, there may be some walking standing, bending, carrying of light items such as papers, books, small parts, or driving an automobile.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.