Supervisory General Inspection Investigation and Compliance Specialist

You will serve as a Supervisory General Inspection Investigation and Compliance Specialist and be responsible for the Merchant Mariner Licensing and Documentation (MMLD) Program, a Coast Guard Program with national impact, approximately 60,000 individuals apply for merchant mariner credentials each year. The incumbent manages the operations and functions of one of seventeen Regional Examination Centers, providing advisory services and administration for merchant mariner credentialing program. Position provides technical and advisory services and are responsible for administration of the merchant mariner credentialing program in their assigned regions.

Being a Coast Guard civilian makes you a valuable member of the Coast Guard team. Typical work assignments include:

• Providing technical and administrative supervision for civilian employees (GS-05 to GS-8). Providing supervision to the unit staff, including the user fee collection team, merchant mariner application processing/customer service team, and the merchant mariner examinations team. The employee coordinates daily occupational activities of workers, monitors the work and provides direction, guidance and training. Planning, scheduling and directing the workload and is held accountable for the quality, quantity and timeliness of the work of subordinates; directing/providing on-the-job training as needed.
• Monitoring the national merchant marine credentialing program to ensure technical soundness and conformity with applicable statutes and regulations. Analyzing, modifying, developing, and evaluating basic policies and procedures to facilitate REC operations and implements changes to promote efficiency of operations.
• Carrying out Equal Employment Opportunity (EEO) policies and communicates support of these EEO policies to subordinates. Assuring equality in determining qualifications, selections, assignments, training, promotions, details, discipline, and awards. Cooperating and participating fully in the development of an EEO plan and efforts regarding staffing, motivation and training to develop all employee; coordinating efforts with EEO officials during the development and execution of policies affecting civilian personnel.
• Maintaining continuing productive liaison with officials of shipping companies, maritime unions, and federal, state, or municipal agencies. Incumbent works with Coast Guard personnel to foster an understanding of, and cooperation with, Coast Guard credentialing policies and processes and to identify and resolve recurring problems. Advising and assisting in interpreting matters concerning the laws, rules, and regulations pertaining to the program. Exercising exceptional tact and diplomacy and sensitivity. Monitoring the effect and effectiveness of applicable laws and regulations; and preparing recommendations for amendment, revision, or initiation based upon industry and Coast Guard needs.
• Supervising the adjudication of problems related to the submission and/or review of applications for licenses and documents for both deck and engineering positions, including original and duplicate licenses or documents. Interviews applicants after reviewing completed individual files to ensure accuracy and completeness. Review must be carried out to the depth considered necessary by the incumbent to discharge his/her responsibility for completeness. Ensuring accurate evaluation of services and satisfies the Coast Guard that the applicant possesses the practical experience needed before being give a written examination.

To qualify at the GS-12 grade level, applicants must have at least one (1) full year of specialized experience equivalent to at least the GS-11 grade level in the federal sector. Specialized experience is experience that has equipped you with the particular ability, skill, and knowledge to successfully perform the duties of this position and is typically in or related to this line of work.

NOTE: All experience statements (i.e., duties, specialized experience, or occupational assessment questionnaire) copied from this announcement and pasted into your resume will not be considered as a demonstration of your qualifications for this position.

Specialized experience must include the following:

• Managing an office setting and carrying out supervisory responsibilities for the workforce including hiring employees, issuing work assignments, and completing periodic employee evaluations.
• Applying sound technical knowledge and seasoned judgement in administering regulations, program policies, and procedures associated with a national, state or local credentialing program or application system.
• Establishing and maintaining effective relationships with the public through customer service and outreach activities.

Student Loan

Selectee(s) for this position who are newly appointed to a permanent or term position may be eligible for student loan repayment up to $10,000 (pre-tax) for one calendar year. More than one loan may be repaid if the combined repayments do not exceed $10,000. Receipt of this incentive will require a three-year service agreement.